Overview
This Privacy Policy explains how SocialSpy.io collects, uses, stores, and protects information when you use our website, admin portal, Instagram account audit tools, competitor research, Auto DM workflows, AI Assistant, lead capture features, and related services.
By using SocialSpy.io, you agree to the handling of information described in this policy.
Information we collect
We collect information you provide directly, information generated through your use of SocialSpy.io, and information made available when you connect supported third-party platforms.
- Account information such as name, email address, login method, workspace settings, and support messages.
- Connected Instagram or Meta account data that you authorize, including profile information, audience signals, content metrics, engagement insights, campaign context, and related analytics.
- Automation and lead data, including Auto DM flows, AI Assistant prompts, conversation history, lead fields, source context, tags, statuses, and follow-up notes.
- Usage and technical data such as pages visited, features used, actions taken, IP address, browser, device, operating system, approximate location, logs, and diagnostic events.
- Billing records such as plan, subscription status, invoice references, payment provider identifiers, and transaction metadata. Card details are processed by payment providers and are not stored by SocialSpy.io.
How we use information
- Provide, operate, secure, and improve SocialSpy.io.
- Run Instagram audits, competitor research, automation workflows, AI Assistant conversations, lead capture, reporting, and related product features.
- Maintain accounts, authenticate users, manage subscriptions, process billing records, and provide support.
- Detect misuse, spam, fraud, security issues, policy violations, and unauthorized access.
- Send product, service, support, billing, security, and administrative communications.
- Analyze usage so we can improve performance, reliability, onboarding, and product workflows.
Instagram, Meta, and third-party integrations
SocialSpy.io may connect with Instagram, Meta, and other third-party services only when you authorize the connection or provide the related data. We use connected data to deliver the features you choose to use.
You are responsible for ensuring that your connected accounts, campaigns, automations, and messages comply with third-party platform rules and applicable laws.
How we share information
We do not sell your personal information. We may share limited information with service providers that help us operate SocialSpy.io, such as hosting, database, analytics, email, support, authentication, security, and payment providers.
We may also disclose information if required by law, to protect rights and safety, to investigate misuse, or as part of a business transfer such as a merger, acquisition, or asset sale.
Cookies and tracking
We may use cookies and similar technologies for login sessions, security, preferences, analytics, performance measurement, and product functionality. You can manage cookies through your browser settings, but some features may not work correctly if required cookies are disabled.
Data retention
We retain information for as long as needed to provide the service, maintain security, comply with legal obligations, resolve disputes, enforce agreements, and support business records. Retention periods may vary based on account status, data type, product feature, and legal requirements.
When information is no longer needed, we delete, anonymize, or securely retain it according to operational and legal needs.
Security
We use reasonable administrative, technical, and organizational measures to protect information. No system or transmission method is completely secure, so we cannot guarantee absolute security.
Your choices and rights
Depending on where you live, you may have rights to access, correct, update, export, restrict, object to, or request deletion of certain personal information.
- You can update account details from the product where available.
- You can disconnect supported social accounts where the product allows it.
- You can request account-linked data deletion by contacting support@socialspy.io.
- You can opt out of non-essential marketing messages where those options are available.
Children's privacy
SocialSpy.io is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The updated date above will show when the policy was last changed. Continued use of SocialSpy.io after changes means you accept the updated policy.
Contact
For privacy questions or requests, contact support@socialspy.io.